Deleting a team
If a team in your Spoke no longer fulfills the tasks you needed it for, you can always delete it. Choosing to delete a team means no new incoming requests will be assigned to that team in the future.
How to delete
First open the team you would like to close, and select the red Trash icon
Next, confirm that you'd like to delete this team.
What happens when I delete a team?
All Team Stats will be gone
The data this team has gathered for average resolution, auto-resolved rate, will be erased and cannot be retrieved once the team is deleted. The team also cannot be revived.
The KB resources assigned to that team will be unassigned
The KB resources that have been built for that team will need to be reassigned manually to the remaining teams. Otherwise, these resources will remain in the knowledge base as unassigned.
Requests will no longer be assigned to the deleted team
If a request comes in that would have been assigned to the deleted team, and no other suitable teams are created, the request will likely go to unassigned.