SMS: set up

Updated 10 months ago by Andrew White

It's easy to get your organization to start new requests and get answers with texts through Spoke. 

To turn on SMS texting:

  1. Go to your "Settings"
  2. Select the "Channels" tab
  3. Turn SMS on

Once you click "Save settings," Spoke will generate a text-only number to contact your Spoke account. The number will be immediately visible to you and anyone else who logs in. 

You will also need to make sure that your users have phone numbers saved within their Spoke user profiles. This allows Spoke to confirm that you're a member of the team and give you access to company information.

This is all your number is used for; Spoke won't be calling you when we're lonely or to sell you stuff at dinner time.

Once these steps are completed, to use Spoke via SMS just send a text to the SMS number and voila! Spoke will respond with more information almost immediately via text. 

You can respond and use Spoke directly via text, or login to the platform.

Tip: Setting up SMS with Spoke works best while using the Google Chrome browser

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