Connect your channels
Only 3 more steps before you're ready to launch companywide.
- Add Spoke where you work. We will talk about Slack first; use the table of contents to read about email and SMS as well!
- Coach Spoke a bit more, ask the same questions we started with, using the new channels you've connected.
- Invite your colleagues!
Spoke ❤️ Slack
To integrate Slack for your team
- Go to Spoke settings
- Select "channels"
- Turn the Slack toggle to "on"
- Click "Add to Slack"
Spoke will connect with Slack and you will be asked to authorize the connection.
Coach Spoke using Slack
Once you have authorized Spoke's connection to Slack, it's time to make sure it works!
- Add @Spoke to any public channel used by your team
- DM @Spoke the questions you asked earlier.
- If Spoke is confident in the answer, it will serve up the closest answer you have created in your knowledge base. Asking the same questions from different channels helps Spoke learn, and become more confident in answering for you!
Spoke's general e-mail address is in the lower left of your Spoke dashboard.
- Sending an email to this address is like creating a general request so Spoke will auto-assign it.
- If you know which team you'd like to send your request to, navigate to "Teams" and choose the team you'd like to email. You will find the team specific email in the team details view.
Starting a request over email is the same as starting one on Spoke.
The platform will search for existing knowledge base resources that can answer, and if nothing is available, Spoke will assign the ticket to a team.
When Spoke does respond with a resource, let Spoke know if its answer was helpful or not. Your reply helps Spoke to learn how to respond to requests; if the answer wasn't helpful, Spoke will get it to the right person for a resolution.
- Go to your "Settings"
- Select the "Channels" tab
- Turn SMS "on"
Once you click "Save settings," Spoke will generate a text-only number to contact your Spoke account. The number will be immediately visible to you and anyone else who logs in.
You will also need to make sure that your users have phone numbers saved within their Spoke user profiles. This allows Spoke to confirm that you're a member of the team and give you access to company information.
Once these steps are completed, to use Spoke via SMS just send a text to the SMS number and voila! Spoke will respond with more information almost immediately via text.
You can respond and use Spoke directly via text, or login to the platform.