Team goals

Updated 2 months ago by Andrew White

Set goals for first response times using team goals!

To get started:

Navigate to Teams on the sidebar

Choose which team you’d like to edit. Then select Edit in the top right of the screen

Click on the Goals menu and turn on the toggle to enable first response time goals.

Move the slider to the right or left to choose your goal.

Next, choose who you would like reminded if your team doesn't reply in time.

  • The entire team.
  • Just the person assigned to the request.


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