Set goals for first response times using team goals!
To get started:
- Go to "teams" on the sidebar
- Choose which team you’d like to edit
- Select edit in the top right of the screen, then select the "goals" tab.
On this screen, turn on goals by toggling "first response time" ON
By moving the slider to the right or left, you can set the first response time goal that’s best for your team.
Next, choose who you would like reminded if your team doesn't reply in time.
- The entire team.
- Just the person assigned to the request.
Now your team will receive reminders in the case things get busy, and they don't reply in time!