Team details view
To open up the team details view, navigate to the 'teams' menu, and select a specific team.
Each team has its own email address that users can use to contact the team directly if necessary. This email is generated by Spoke and shown in the team details view. More information on updating Spoke email settings can be found here.
Just below the e-mail address, you will see statistics for this team.
- average time it takes for a request to be resolved
- how many requests are currently open or closed
- the rate at which this team's requests are auto-resolved
To the left of the email address, you will see icons that explain how this team handles requests.
The bottom of the team details view also offers a view of which knowledge resources are most popular for resolving issues, current open requests, and other team members