Slack: app actions
Did you forget to add @Spoke to your Slack message? With Slack App Actions, you can turn any message into a Spoke request with one click. Spoke files a request on behalf of the message author, and lets them know that you filed a request for them.
How do I get started?
- If you're not yet connected to Slack, simply connect Slack and Spoke!
- If you connected Spoke and Slack prior to July 26, we've sent the Admin who first connected Slack and Spoke a DM with an upgrade button.
- You can also go to 'Settings > Channels' and select 'Upgrade installation'. You will only see a button to upgrade if a colleague hasn’t already upgraded your account.
After you have re-authorized Spoke, you will receive an email confirming that Spoke and Slack are connected.
To convert a Slack message into a request
Simply click on the "..." menu on hover for any Slack message, and click on "More message actions". From there, search for "Spoke file a request" and that's it! Slack will surface this app action for you in this menu going forward.
Spoke will confirm your request has been created by sending a notification in channel (if the original message was in channel) or by direct message, (if the request wasn't created in a channel.)
If Auto-assign is turned on, Spoke will notify the agent assigned via DM. Learn more about auto-assign here.
What if I create a request for someone who doesn’t have a Spoke account?
Spoke will prompt you to invite the user, so the request can be filed.