Forwarding email to Spoke

Updated 1 week ago by Andrew White

Begin by logging into the email account or alias you'd like to forward into Spoke.

Please note: This email alias will need to be invited to Spoke as a user. Spoke only replies to requests from known users.

Gmail

  1. Navigate to the Gear Icon in the top right
  2. From the dropdown, select "Settings"
  3. On the resulting page, select "Forwarding and POP/IMAP" from the top bar
Add "--" above your email signature to prevent your signature from being added to requests.

Select "Add a forwarding address"

Then enter the address to which you'd like to forward. If this is a general "Help@yourcompany.com" alias, enter the Spoke general email found in the bottom left of your Spoke account.

If this inbox is used by a specific team, use the email address on the Team details page to forward emails to a specific team.

Once you've entered the preferred email address into Gmail, press next.

You will be prompted to confirm the forwarding address is correct.

Confirm the email is entered correctly, and the preferred email for forwarding.

Filtering Gmail

If you work in a shared inbox, and only need to forward certain emails to Spoke, create a filter to only forward those emails!

Once you click Creating a filter a filter, a dropdown will appear from the search bar.

Create the filter using this screen. Enter the parameters you'd like to filter and press "Create Filter"

Once you have created your filter, choose what you'd like to do with it. Choose Forward it to then select the forwarding address which was added during the first step.

Outlook

  1. Click the Gear icon in the top right hand corner to reveal settings
  2. Click "Options" or "View more settings"

  3. Under Settings go to: Mail | Accounts | Forwarding
  4. Enter the Spoke email address you'd like to forward to.

If this is a general "Help@yourcompany.com" alias, enter the Spoke general email from the bottom left of your Spoke account.

If this inbox is used by a specific team, use the email address on the Team details page to forward emails to a specific team.

When you are finished entering the email, select "Save"

Congratulations! Now all emails from this inbox will be forwarded into Spoke and create requests.


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