Using request types

Updated 5 days ago by Andrew White

With request types, Spoke can understand what's being asked, and route users to the correct form so you have all the information you need to solve the request with one touch. Check out our setup article for more information.

How does it work?

If I need a new company iphone, I request it through Spoke.

Because the IT team has created a request type for "New hardware requests" Spoke prompts the required information before the request is even submitted.

From this screen, the team and request type can be changed by selecting the colored dropdown.

If the request is a private one, click the "eye" icon to flag the request as private.

Fill in the remaining questions, and select "Yes, file a new request"

Request types via Slack

To use request types in Slack, @Spoke or DM Spoke as you would normally. If Spoke detects this is a question that can be answered using a form, the form will be listed under "Type" in Slack.

If there isn't a request type available, or the desired request type is different select "Change details"

Once you have updated the details, and visibility of your request, Press "Submit."

Slack will prompt you to enter more information on a form if needed. Select "Answer questions." This will open the expanded request view in a web browser, so the form can be completed.

When you have completed the form, press "Update"

File a request type from the teams page

Navigate to "Teams" then Select the team that will handle your request.

Under the "Request types" heading, you can review all request types for your team. File a request by choosing "File a request" under the required request type.

This will send you into the expanded request view.

The request type will be on the right side of the request panel.

  • Choosing the dropdown next to the request type allows you to change the request type.
  • Once you have updated your answers, select "Update"

Once you have updated form values, Spoke will update the request so that the IT team can review the request, and reply.

Request types via email:

Use the email address in the bottom left of your Spoke URL to create a request via email. Any time a form is attached to your request, you will see an email, showing there are some new questions that need your attention.

Select "Answer Questions" to open the expanded request view.

In the expanded request view, the right pane will show which form fields need to be completed. Fill in the form fields and press "Update."

Once you have modified form values, the values will copy to the center pane of the request. If you want to hide this information, simply click the downward arrow to the left of "Modified form values"


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