Converting message replies into knowledge resources

Updated 3 months ago by Andrew White

Sometimes you write a reply, that should really be a new piece of knowledge. If you realize something should be a knowledge resource after it's been sent, you can convert the message reply into a Spoke knowledge base resource.

  1. In the request, hover your mouse over the message you'd like to convert to reveal "..."
  2. Select "..." then "Add to KB"
  3. Add a title, and keywords to your resource
  4. Select "Add" to make this reply a part of your knowledge base


How did we do?