Converting message replies into knowledge resources
Sometimes you write a reply, that should really be a new piece of knowledge. If you realize something should be a knowledge resource after it's been sent, you can convert the message reply into a Spoke knowledge base resource.
- In the request, hover your mouse over the message you'd like to convert to reveal "..."
- Select "..." then "Add to KB"
- Add a title, and keywords to your resource
- Select "Add" to make this reply a part of your knowledge base