Reassigning requests

Updated 3 months ago by Andrew White

As new requests are created, Spoke will try to assign the correct team. Click here to learn more about assignment options for teams. If there's a better person who should handle it, you can reassign a request at any time. 

To reassign:

  1. Open the expanded request view
  2. Under Assignee field, preview who is currently on the request
  3. Click the downward arrow on the right to select a new expert.

Select the new expert and you're done!

To refile to a new team

  1. Open the expanded request view
  2. Under Team field, preview the team currently helping with the request
  3. Click the downward arrow on the right to select a new team

Select the new Team and you're done!


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