Reassigning requests

Updated 11 months ago by Andrew White

As new requests are created, askSpoke will try to assign the correct team. Click here to learn more about assignment options for teams. If there's a better person who should handle it, you can reassign a request at any time. 

To reassign:

  1. Open the expanded request view
  2. Under Assignee field, preview who is currently on the request
  3. Click the downward arrow on the right to select a new expert.

Select the new expert and you're done!

To refile to a new team

  1. Open the expanded request view
  2. Under Team field, preview the team currently helping with the request
  3. Click the downward arrow on the right to select a new team

Select the new Team and you're done!


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