Product updates: Fall 2019
We love hearing about how Spoke can improve your experience. We are happy to say that many of our favorite features have been inspired by suggestions from our customers.
Feel free to vote on the most useful features, and leave feedback directly on the roadmap for our product team! We look forward to reading your votes!
Read Below for more information on setting up and using new features!
Launched Q3 2019
Launched Q2 2019
- Resource preference
- Open API
- In-product Analytics
- Pending Status
- Knowledge resource visibility
- Slash Commands in Slack
- SCIM support for Onelogin
- Expanded Slack App Actions - Search the KB before creating a request
Launched Q1 2019
- 🤵Rich user profiles
- 🚀HRIS integrations
- Reply to requests in Slack
- Complete forms in Slack
- SOC2 Compliance
Launched Q4 2018
- 📝Internal notes
- 📄Forms - ask for additional information and see it directly in the request
- Multiple ways to filter lists of requests by requester, assignee, request type, status and team!
- Bulk delete requests in app
- Rich KB previews in Slack when you share a KB link
- Accept new users directly in email and Slack
- Expanded assignment options - set Out of Office and take someone out of rotation, or assign all requests to one person
Launched Q3 2018
- ⭐Team Goals - set the first response time for your team.
- 🚩Priorities - quickly set the priority of each request
- SAML SSO
- Slack app actions - turn any Slack message into a Spoke request with one click.
- Live updates in Slack - when requests are cancelled, completed or assignment is changed, we'll live update the request summary shown in Slack
- Slack request previews - set your request visibility, or assign to an individual before submitting the request
Launched Q2 2018
- Slack notifications - stay updated on new requests and updates to requests you're following.
- ✅Convert replies into KB articles - did you already reply with the answer and wish you added a KB article instead?
- 🐱Change requesters - create requests on behalf of someone else
- 📆KB review dates - need to update an article in 2 weeks? Let us remind you!
- 🔠Rich text reply fields - within a request, link, bold, add code, or @mention your coworkers in your replies
- 👌An updated "make a new request" field - If Spoke can answer it, we'll make sure your user sees the suggested article first
- ⬆CSV import - upload your users.
- 📔Google Drive Import - upload your knowledge base.
- 🔏GDPR readiness
- 💬Zapier integrations
- Bulk import from Confluence