Product updates: Winter 2019

Updated 3 days ago by Andrew White

Request Types and Forms are here!

Request types allow each team to define the most common requests they support. Think of it as a showcase of the services you provide.

You can also create and attach forms to these request types, making it easier to capture additional information from requesters.

Learn more here!

Coming soon

  • Open API
  • Forms in Slack
  • Approval flows
  • User Permissions
  • Knowledge base snippets
  • Personalized Knowledge base resources

Launched Winter 2018

Launched Fall 2018

Launched Summer 2018

Launched Spring 2018


How did we do?