Custom lists

Updated 5 days ago by Andrew White

When handling a high volume of requests, custom lists can help you quickly access the requests you need. Custom lists are unique to each team member - From high priority issues to one-off tasks that need attention. Create up to 10 custom lists to help keep things organized while crushing requests.

List attributes

Custom lists can be created using a combination of request status and request filters. These can be used on their own, or in combination to create specific custom lists.

Request Status

  • All - All request statuses
  • Open - Only view open requests
  • Pending - Only view requests marked as pending
  • Done - Only view requests marked as done.

Request Filters

  1. Team - choose to view only requests assigned to your team.
  2. Request type - Choose to view requests of a specific type
  3. Tag - Choose to view specific tags such as VIP or Urgent
  4. Requester - Choose to view requests created by a specific user
  5. Follower - Choose a specific user or users to view only the requests they are following
  6. Assignee - Only view requests assigned to a specific expert
  7. Task Assignee - View requests with Tasks assigned to a specific team member.

Saving a Custom List

Use the filters and statuses to create your custom view. Remember, these can be applied individually or in combination to create the desired custom view

Once you have selected your preferred filters, a Save new list button will appear

Click Save new list and give your new list a name.

Press Save to save your new custom view. Once you have saved your new view, you will be able to access the custom list from the left navigation bar.

Removing a Custom list

To remove a custom list, first hover over the name on the left nav until you see three dots

Click the three dots to reveal a dropdown

Choose delete to remove the custom list.


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