CSV export: requests
"I can feel the difference in request volume since kicking off with Spoke. Less people are walking up and asking questions. Things are more centralized, and I'm handling less requests for information. I'm finally making progress on the bigger projects!"
But can you prove it?
Yes! Spoke now allows Admins to export 90 days of Spoke data via CSV. This can help find your most consistent requests so you can add to the knowledge base. These statistics can also help you understand how and when to grow your teams.
This will generate a CSV with the following fields, from your last 90 days’ of activity:
- Request ID
- Request subject
- Requester full name
- Requester email
- Created at (ISO 8601 date and time format)
- First response time (in minutes)
- Closed at
- Request auto resolved
- Team name
- Assignee full name
- Assignee email
- Request Type
- Navigate to the Settings page
- Choose Requests
- From the requests menu inset on the left, choose Export.
- Choose Export CSV.