Sometimes resolving a request requires additional information. Chasing down a user to find answers is never fun, and often time consuming.
Cut down on back and forth by using Spoke's request types. Create request types to handle multi-team projects like onboarding, project kick-offs or hardware requests.
- Navigate to "Teams" > Choose the team that needs a request type.
- Select the "Request types" menu.
- Select the red "+" in the bottom right of the screen. Here, you can choose to use an existing template, or build a custom request type for your team.
"Request types" is only visible by team members until request types have been created. Once request types have been created, this field is visible to everyone.
If you do not see request types on this screen, make sure that you have a Standard or Plus Spoke subscription. Click here for more information on Spoke pricing.
Editing a request type
If you need a template for a different team, choose the team from the dropdown in the top left.
Choose a template from the list. In this case, we chose "Broken hardware."
Update the title and description of your request, and choose an icon by selecting the downward arrow in the right corner of the icon box.
To add questions, select "Form" to view the contents of the form.
Select "Add a form field."
Choose the field type required:
- Text (Freeform response) - This allows your users to write short responses to the question. (This field has a limit of 100 characters)
- Dropdown form (select one) - This allows you to create a dropdown and a list of choices from which to choose.
Text (Freeform response)
Enter the question being asked.
Once you have entered the question, use the "X" to the right to collapse the first question.
Select "Add a form field" to add more questions to the form. When you are finished entering questions, select "Create"
Select "Form" to update the form fields.
Select a question to edit options.
- Simply drag and drop the form fields to reorder the fields.
- In the bottom left, select "Add a form field" if you need to add additional questions to the form.
- Click the red Trash icon on the right side to remove a question completely.
- Click the "X" in the top right of the field to collapse the question.
- When you are finished, click "Create"
You've created your first request types with Spoke! Use our article on using request types for more information.