Create a team

Updated 6 days ago by Andrew White

Teams are a crucial part of using Spoke. When a user submits a request, Spoke will start by attempting to assign the request to a Team.  As a part of setup, we have created your first team. This guide will help create additional teams for your organization.

Navigate to the "teams" tab on the left; then selecting the "+" button located in the lower right of the page.

  1. Select your team's icon by clicking on the existing picture and choosing the one that you like best.
  2. Enter your "team name" and a "description."
  3. To kick start Spoke's routing abilities, add a few keywords that will help us assign requests to this team.
  4. Invite Only - Think of this setting as editing rights for your Knowledge Base (answers) articles. Learn more here.
  5. Auto-assign - any time a request is assigned to this specific team, it will automatically be assigned to a member of that team. Learn more here.
  6. Request Privacy - Any time a request is assigned to this specific team, it will automatically be set to Private. Learn more here.

Done setting it up? Click "Create Team."

🎉🎉Yay! You've got a new team! ðŸŽ‰ðŸŽ‰


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