Unassigned requests

Updated 10 months ago by Andrew White

askSpoke will always try to route new requests to the right team. 

If askSpoke doesn't know who should get the request, it'll show up in the Unassigned tab and wait for you to assign it to the right team member or handle it yourself. 

Please note: Unassigned requests are only visible to team members and admins. Users will not see requests in the unassigned folder.

Subscribe to unassigned

To stay on top of unassigned requests, you have the option to subscribe to the unassigned request inbox. Each team member that subscribes to unassigned will be sent an email notification that a request is waiting for attention.

To subscribe for notifications:

  1. Select the "Unassigned" folder 
  2. Set the Subscribe option to "ON"

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