Spoke will always try to route new requests to the right team.
If Spoke doesn't know who should get the request, it'll show up in the Unassigned tab and wait for you to assign it to the right team member or handle it yourself.
Subscribe to unassigned
To stay on top of unassigned requests, you have the option to subscribe to the unassigned request inbox. Each team member that subscribes to unassigned will be sent an email notification that a request is waiting for attention.
To subscribe for notifications:
- Select the "Unassigned" folder
- Set the Subscribe option to "ON"