Connect legacy knowledge into Spoke

Updated 1 month ago by Andrew White

When moving to Spoke, you can connect legacy knowledge articles to answer Spoke requests!

  1. Beside "Write a reply", click on the "+" button.
  2. Choose to add a Google Drive item, File, Link, or Text. Click Search KB if you know the answer already exists.
  3. Enter your answer and make sure to add keywords.
  4. Turn on Automate this reply. Since you asked the question Spoke assumes you don't know the answer, so this is automatically switched off. 
  5. Click Add.
  6. On your keyboard, press "enter" to send the answer to your request.
  7. Click the checkmark on the upper right to resolve the request.

Doing this reinforces Spoke's learning. The more that this occurs, the more confident Spoke becomes in its responses.


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