Pre-seed your knowledge base

Updated 4 months ago by Andrew White

Automating Knowledge requests with Spoke

Want to build Knowledge Base resources to auto-resolve requests before they get to you? Below we've listed some common KB resources built by Spoke teams. Use the table of contents to look at a specific team.

IT

• Login for/Setting up a common tool (Webinar, Mailchimp, Adobe, Amazon, Apple)

• Setting up the printer

• Printer out of color/ink/jamming

• Install a typical software used in the office

• Setting up/accessing our VPN

• Setting up email on my phone

• My computer is not booting up

• Using Airplay

• Need a laptop for travel/a new phone

• Locked out of my account (for one of your company tools)

• Setting up voicemail

• WiFi password

• Guest WiFi password

• Getting new hardware (: monitor, keyboard, mouse, trackpad, printer, privacy screen, batteries, security camera, laptop)

• How do I request access to a software we use (examples: Chartio, Asana, Dropbox, Docusign)

• Updating an email group to include a new employee

• What are the team emails?

• Deleting/deactivating/removing old users

• Common tricks to combat one of our software issues/errors

• Getting access to Microsoft Suite

• Getting access to Adobe Suite

• Getting access to Slack

• Problems logging into Salesforce Sales Cloud

• Common problems with your SSO provider and tricks to solve them

• Computer monitor not working

• Resetting passwords for your office software tools

Finance

• Paying vendors

• Setting up customer billing

• Our purchase approval process and the timeframe

• Our travel expense policy

• Our banking partners

• Getting a corporate credit card

• Submitting expenses

• Getting reimbursed

• Internet Reimbursement for Remote Employees

• Exercising your vested stock options

People Ops

• 401K Provider

• Increasing your 401k contributions

• PTO Policy/Vacation policy

• How to submit PTO requests

• Holiday schedule for the year

• Setting up payroll/Accessing paychecks.

• Employer on your W-2

• Our tax ID

• Signing up pets on our insurance program

• Celebrating employee 1 year anniversaries

• Accessing HIPAA training

• Changing your tax exemptions

• Employee referral program

• Company gym membership

• Signing up for benefits

• Detailed breakdown of benefits policy

• When health benefits take effect for new employees

• Sick Time Policy

• Work From Home (WFH) Policy

• Adding a dependent on your benefits

• Commuter Benefits

• Providing employee feedback

• Posting jobs

• Organizational Chart

• Creating an offer letter

• Vendor engagement policy

• NDA template

• Immigration contact

• Immigration policy with respect to hiring

• Non-compete / PIIA

• What your shares equate to in percentage of company ownership

• Strike price for your shares

• Our vesting schedule

• Photographer/freelance contract

• Investor NDA

• User research contract

• Right of publicity release

• Signing an NDA

• NDA Template

• Handling an MSA

• RFP Review

• Navigating a complicated deal

• Negotiating Terms of Service (TOS)

• Signing a Statement of Work (SOW)

Marketing

• High-resolution logo

• Marketing material

• Collateral requests

• Getting customer swag

• Requesting presentation design

• Our marketing style guide

• Our brand guidelines

• Social media policy

• Content review request

• Customer welcome kits

• Company approved 1-paragraph blurb

• Company overview 1-pager

• Press Kit

• Process for becoming a sponsor

• Getting business cards

Operations/Facilities/Office Experience

• Our mailing address

• HQ address

• Conference room policy

• Booking conference rooms

• Office phone/fax number?

• Team seating map

• Requesting overnight parking

• Requesting a parking spot

• Company wide employee contact information

• Bathroom code

• Replacing office keys/door cards

• Office hours

• Lunch menu

• Ordering/requesting a new desk or chair

• Office and kitchen cleaning supplies

• Adjust the temperature of our office

• Setting up an important meeting

• Setting up an external event

• Inviting external guests to the office

• What days do we have catered lunch

• Recycling at your company

• Ordering coffee

• First aid kit location (: aspirin, band-aids, Advil)

• Getting new batteries

• IT/ AV issues in a conference room

Sales

• Sales team goals

• Sales playbooks

• Sales cycle

• Our pricing

• Competitive analysis

• Product integrations

• Registering for a webinar

• Registering a guest to our webinars

• Business development policy

• Customer facing competitor analysis

• Pitch deck

• Sales hand off process


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